Delivering value added services with agility and high levels of customer responsiveness are some of the key challenges for Telecoms. To address these in a holistic manner requires seamless process and data integration across the intersection of CRM, Billing and Provisioning systems. Telecoms are increasingly transitioning away from older generation point-to-point interfaces towards a process oriented view which encapsulates key capabilities within a services paradigm. This requires leveraging BPM and SOA platforms while using BAM capabilities to providing monitoring insight.
Our Key Offerings
BPM + SOA
Implementing these solutions in a Telecom environment requires addressing the key challenge of scale: Telecom transaction throughputs can easily exceed millions of process instances per day. This requires the use of architecture and design patterns which are specifically tuned for the Telecom environment.
Techlogix has worked on BPM and SOA solutions for several Telecoms with subscribers counts ranging from 1 million to in excess of 30 million. Our BPM + SOA practice has the experience and capability to deliver the type of high efficiency solution required in this space.