Delivering value added services with agility and high levels of customer responsiveness are some of the key challenges for Telecoms. To address these in a holistic manner requires seamless process and data integration across the intersection of CRM, Billing and Provisioning systems. Telecoms are increasingly transitioning away from older generation point-to-point interfaces towards a process oriented view which encapsulates key capabilities within a services paradigm. This requires leveraging BPM and SOA platforms while using BAM capabilities to providing monitoring insight.

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