Ufone started its GSM operations in 2001. After PTCL’s privatization, it became part of Emirates Telecommunication Corporation Group (Etisalat) in 2006. Ufone is now the second largest GSM operator in Southeast Asia with a customer base of over 20 million. Ufone has network coverage in 10,000 locations and caters for International Roaming to more than 288 live operators in more than 160 countries.
In a competitive environment, Ufone wanted to provide a very high level of customer service. Towards this end, Ufone was looking for a solution for handling high-volume service requests coming through multiple channels in a time sensitive manner.
Techlogix implemented an Enterprise Service Bus for Ufone that acts as an integration backbone and moves Ufone towards SOA. In the first phase, 22 processes were moved on the Service Bus. The bus supports more than 1 million transactions per day.